Unanswered reviews cost you customers; bad replies cost you more. Paste the review and a line about your business. You get a reply in your voice — warm to the 5-stars, calm and specific to the 1-stars, never defensive, never a template. Thirty seconds, then back to work.
Free reply
The whole thing, stars included. Tell us the business in a line and how you like to sound.
Why this exists
A calm, specific reply to a 1-star review tells the next fifty readers who you are. Silence — or a fight — tells them too.
How it works
Stars, text, the lot. One line about your business and how you sound.
Thanks that don't sound canned. For bad reviews: acknowledge, don't argue, don't admit fault, take it offline, say what you do for everyone.
Copy, paste into Google or Yelp. The full plan keeps your voice and your standard lines so every reply matches.
Plans
For owners who reply themselves, and for agencies who reply for twenty of them.
Unlimited replies for one business, with your voice and standard lines remembered.
Up to 5 locations or brands.
For marketing agencies and reputation managers, up to 25 clients.
All prices in USD, handled by Stripe. The free reply never goes behind a paywall.
Common questions
The first reply is free, as stated in the tool's description. The material doesn't say anything about storing what you paste, so we can't confirm one way or the other — only that your first reply won't cost you anything.
Yes — that's exactly what it's built for. It aims for a calm, specific reply that de-escalates without admitting fault, but you still decide what's true before posting, since Review Responder drafts words and you're responsible for their accuracy.
It shouldn't, but you must check: the caution is clear that you should never state facts about the customer's visit you can't verify, and never share health, financial, or personal details in a public reply. Read the draft carefully before you approve it.
Yes, the tool works in English and Spanish, so you can paste a review in either language and get a reply back in your voice.
No, this is not legal advice — Review Responder is only a writing aid, and the owner is responsible for the reply's accuracy and for following platform rules and privacy law, such as HIPAA for healthcare practices, where you should never confirm someone was a patient. It's also not affiliated with Google, Yelp, or Meta, so you should still check each platform's own rules before posting.
Su primera respuesta es gratis, tal como lo indica la descripción de la herramienta. El material no menciona nada sobre si el texto que usted pega se guarda o no, así que no podemos confirmárselo — solo que esa primera respuesta no le costará nada.
Sí, para eso está diseñada. Busca dar una respuesta tranquila y específica que calme la situación sin admitir culpa, pero usted debe decidir qué es cierto antes de publicarla, ya que Review Responder solo redacta borradores y usted es responsable de que sean precisos.
No debería, pero usted tiene que revisarlo: la advertencia es clara en que nunca debe afirmar hechos sobre la visita del cliente que usted no pueda verificar, ni compartir datos de salud, financieros o personales en una respuesta pública. Lea el borrador con cuidado antes de aprobarlo.
Sí, la herramienta funciona en inglés y en español, así que usted puede pegar una reseña en cualquiera de los dos idiomas y recibir una respuesta en su propio tono.
No, esto no es un consejo legal — Review Responder es solamente una ayuda para redactar, y el dueño del negocio es responsable de la precisión de la respuesta y de cumplir con las reglas de cada plataforma y con la ley de privacidad, como HIPAA en el caso de consultorios de salud, donde nunca se debe confirmar que alguien fue paciente. Tampoco está afiliada a Google, Yelp ni Meta, así que le conviene revisar las reglas propias de cada plataforma antes de publicar.
Built by the same team, free to try.